Frequently Asked Questions

What are water fed poles?

The Tucker Pole system uses very strong and light aluminium poles which carry pure water to a soft bristled brush head which has been designed and made for cleaning glass.  The windows, frames and the sills are scrubbed with the brush to loosen the dirt, then the dirt is flushed away with jets of pure water.

Why is pure water so important?

If you pour tap water over a window and wait for it to dry, you will notice that it leaves marks on the glass.  This stain is caused by chemicals, minerals and organisms in the water.  The water which we use passes through a filtration system to remove 99.9% of the impurities.

The impurities in water are measured in parts per million and are referred to as Total Dissolved Solids.  The TDS reading for tap water in a soft water area will be around 200 PPM and 400 + in a hard water area.  The water that passes through our system has a TDS reading of 0 PPM. So, as the window dries, there are no residual marks or smears.

Where does the water come from?

We don’t need to have access to water supply at your premises, so we bring the water with us.  The SKS van contains a 750 litre tank of purified water.  Water is treated on our premises using a 5 stage filtration process.  The water is pumped in to the tank in the van.  When we arrive at your site the water is pumped through the poles to the brushes and cleaning area.

Will my windows be crystal clear after your first visit?

Not always, there are many variables which affect the end result.  If your previous window cleaner has used a solution similar to domestic washing up liquid to clean your windows, it may take one or two washes to remove the residues.  Using cleaning solutions which are not designed specifically for cleaning windows, leaves the windows looking great just after cleaning but soon gets dirty afterwards.

When we start cleaning for you, we have to remove the cleaning solution deposits to ensure a spotless finish.  After initial cleaning, there may still be some spots on the glass.  These will disappear after a few cleans when the deposits have been totally removed.

We also make sure that the accumulated dirt and dust is removed completely from the frame, especially the top.

Why do you leave the windows wet, why don’t you dry them?

As the windows have been rinsed with 99.9% pure water, they will dry clear.

Will your system save us money?
Prices in the window cleaning industry have been high because of the risk of working at height and the cost of hiring equipment such as cherry pickers.  When using the water fed pole system we stay at ground level and reducing the risk therefore the cost.